Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Because of the nature of our products, we cannot accept returns. Please get in touch if you have questions or concerns about your specific item. 

However, if your product is damaged or otherwise compromised, please refer to the following information regarding a replacement or refund.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please take photos of any damage while the product is still in the box and photo from as many angles as necessary to properly show the damage.  Please note that will will very likely request that you return the product in it's original packaging so that we can file the proper claims with our shipper.  

Refunds
We will notify and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at dana@danascakestand.com.